Privacy Policy
Who We Are
Maison Lumière Limited ("we", "us", "our") is a company registered in England and Wales (Company No. 12345678), with its registered office at 14 Mount Street, Mayfair, London W1K 3NP. We operate the website at www.maisonlumiere.com and our physical boutique at the same address.
We are the data controller for personal data collected through our website and boutique. Our Data Protection Officer can be reached at legal@maisonlumiere.com.
What Data We Collect
We collect personal data in the following categories depending on how you interact with us:
Data you provide directly
- Account data: name, email address, password (hashed), date of birth (optional)
- Order data: billing and delivery address, order history, payment method type (not card numbers — these go directly to our payment processor)
- Communication data: messages sent to our customer service team, chat transcripts, email correspondence
- Preferences: wishlist items, fragrance preferences, gift notes, marketing opt-in status
Data collected automatically
- Usage data: pages visited, search queries, products viewed, time on site
- Device data: IP address, browser type and version, operating system, screen resolution
- Cookie data: see our Cookie Policy for full details
We do not collect or store card numbers. All payment processing is handled by Stripe, Inc., who are independently PCI-DSS Level 1 compliant. We receive only a tokenised reference and the last four digits of the card used.
How We Use Your Data
| Purpose | Lawful basis | Retention |
|---|---|---|
| Processing and fulfilling orders | Contract performance | 7 years (tax law) |
| Creating and managing your account | Contract performance | Duration of account + 2 years |
| Sending order confirmations and updates | Contract performance | 7 years |
| Responding to customer service queries | Legitimate interests | 3 years |
| Sending marketing emails (if opted in) | Consent | Until unsubscribed |
| Fraud prevention and security | Legitimate interests | 5 years |
| Analytics and site improvement | Legitimate interests | 26 months |
| Personalised product recommendations | Consent / legitimate interests | Until withdrawn |
Sharing Your Data
We never sell your personal data to third parties. We share data only where necessary to provide our services, with the following categories of recipient:
- Payment processors
- Stripe, Inc. (United States) — for secure payment processing.
- Delivery partners
- Royal Mail, DHL, and other couriers — name, delivery address and contact phone number only.
- Email service providers
- Klaviyo, Inc. — for transactional and marketing email delivery.
- Analytics providers
- Google Analytics 4 — anonymised usage data only, with IP anonymisation enabled.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
- Right of access — request a copy of all personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a structured format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, please contact legal@maisonlumiere.com.
Security & International Transfers
We implement appropriate technical and organisational measures to protect your personal data, including TLS 1.3 encryption in transit and AES-256 encryption at rest.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and by displaying a prominent notice on our website.
This policy was last updated on 1 January 2025.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit.
Cookies We Use
Strictly Necessary (always active)
| Name | Provider | Purpose | Expires |
|---|---|---|---|
| ml_session | maisonlumiere.com | Maintains session | Session |
| ml_consent | maisonlumiere.com | Records preferences | 1 year |
Analytics (optional)
| Name | Provider | Purpose | Expires |
|---|---|---|---|
| _ga | Google Analytics | Site usage statistics | 2 years |
You are in control. All optional categories can be managed using the button below.
Managing Cookies
You can manage cookies via our preference centre or through your browser settings.
Updates to This Policy
This policy was last reviewed on 1 January 2025.
Acceptance of Terms
By using the Maison Lumière website or placing an order, you agree to be bound by these Terms of Service.
Products & Pricing
All products are subject to availability. Prices include UK VAT at the prevailing rate.
Contract Formation
A legally binding contract is formed when we send you an order confirmation email.
Intellectual Property
All content on this website is the intellectual property of Maison Lumière Limited.
Limitation of Liability
Your statutory rights as a consumer are not affected by these Terms.
Governing Law
These Terms are governed by the laws of England and Wales.
Our Returns Promise
We want you to be completely satisfied with every Maison Lumière purchase.
30-day returns on unopened items · Free UK returns · Refunds in 3–5 working days
Eligibility
Items must be unopened, unused, and returned within 30 days of delivery.
How to Return
- Contact us at returns@maisonlumiere.com
- Receive a prepaid returns label
- Pack items securely and drop at a collection point
Refunds
Refunds are issued to your original payment method within 3–5 working days of inspection.